November 2017
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Signs You Should Worry: Communications

There are those who claim that all project management problems can be reduced to a failure to communicate properly. This may be an exaggeration, but it is an exaggeration with an element of truth.

Most communication problems can be sorted into three general categories.

The people doing the communicating

  • This can generally be broken down into too many or too few people talking to the customer
  • Management – too many senior managers talking with the customer – over, around and past the project manager – causes confusion on both sides
  • Team – productivity can be reduced severely if all communication with the customer has to go through project or customer management 

Reporting

  • Inadequate reporting
  • Reports that do not provide any information
  • Inconsistent, subjective, or nonexistent reporting

The Communicating

  • No clear definition or discussion of  project team and customer roles and responsibilities
  • Strained, inefficient, or nonexistent communication between project team and customers
  • Poor or non-existent communication between the developers and the end users
  • No effective means for resolving conflicts either internally or with customer
  • Poor internal project team communication
  • Poor communication between elements of distributed development teams
  • Poor communications between onshore and offshore teams
  • Poor communications between sales and development teams

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