November 2017
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Goats and Heroes in the World of Plane Crashes

You can’t stop bad things happening, but you can influence how they look

Two aircraft final accident reports came out this week and the glaring difference between them was how they played in the press.

The obvious differences were easy. The first involved one aircraft, the other three – the former being the January 2008 crash of British [...]

Case – “Unpredicted, Yes. Unexpected, No.”

Communicating bad news is hard and it pays to do it well. There are some who argue that you cannot judge a manager or a firm by what they do when times are good, but only by how they manage when times are bad.

Many of the managers that were good at getting flattering profiles in the [...]